Only giving out a first name is entirely normal to protect staff from malicious activity, eg doxxing and harassment, and if you have recorded the times of your calls should be entirely enough to legally identify those staff members in court if required. (You are noting the times of your calls to them and their approximate content?)
At this stage with an unusual flow of money of that order into your account Stripe is likely obliged to consider Anti Money Laundering and similar investigations for a start, and delay to handing on the cash is likely its main risk reduction tool at this moment.
Yes, we have made evidence of the duration of each, location of call, name of Manager.
Alright. While I understand that, a quick or even complex review would show that our business is legitimate, clients legitimate in 1-2 hours tops if we are being honest, but its already breaking our cashflow and we are 3 days in with our account blocked.
Is there anything we can do to urgent this matter and unblock our account?, we really need to honour our hundreds of orders at a timely manner. This affects our image.
I would advise: reach out to your clients directly. Be happy that they chose to purchase from you, explain that delays are happening due to the rapid increase in popularity, thank them for this opportunity to learn about international business at scale.
Inform them that you will be expediting the shipment of these orders in the sequence which they were received as this is the only fair way to prioritize orders, instead of the 'larger' orders or 'more profitable' orders having priority.
Offer to cancel and refund any orders where the customer is not satisfied with this response to the delay which is out of your control. These customers will in the end be more difficulty than they are worth, and trimming them out of the production line ASAP will expedite those who are understanding and patient.
Be sure not to 'blame' your processing handler, this delay is simply standard due diligence against international money laundering and other nefarious situations. No amount of assurance from you that it is legal and lean absolves them of the requirement to confirm these facts independently. Stripe's compliance and legal department is doing exactly what they must do, it will take whatever time it takes to resolve, and if you truly are verifiable and above board this delay will quickly resolve.
The communication with customers will strengthen your relationship with the fraction of them who are good, steady, and likely to become both repeat customers and good referrals.
Even the ones who choose not to wait a bit for your best quality goods, will be able to tell people that you communicated clearly and gave them the opportunity to walk back their purchase with no hassle.
And in a few days time, you can get to work filling the sudden orders. I advise not withdrawing those funds all at once, or spooling up the scale of production as this will lead to quality control issues.
Take your time, work down the orders with the very process that made you become a viral success, and deliver your best quality with updates and clear communication. Turn this from a one time rush of massive orders into a steady, reliable, continual slope of growth building into a trusted provider of fine handmade products.
Withdraw those funds in small stages, only as much as is necessary to purchase materials and pay workers for productive time; no sudden raises or advances against work not finished. Take any 'earnings' only after all non-cancelled orders are shipped and delivered.
Thanks for the info. I went through what I had thought was enough Show posts to find it, but apparently not enough :-( I haven't been on Hacker News in a few years and forgot how it works - I should have checked my submissions section. Though some websites mention that it can be hard to detect shadowbanning, so perhaps even checking submissions wouldn't have been enough. Good to see my post is still public.
Microsoft was utterly reckless with ActiveX (as with much of their other tech) as I see things, whereas JS has had a lot of attention from people who care and know what they are doing.
I've hired at least a couple of people at semi-social occasions, ie over a pint, the last two IIRC being data scientists.
That was enjoyable for all parties I hope, and a bit weird: a mathematician/quant coworker that I hadn't seen for many years happened to be at the bar so I got him to improvise a couple of questions!
I don't see how a shared currency (between poor and rich states, with the subsidy flows that implies), a national air-traffic control system and the interstates, amongst many other features, are not "socialism".
That’s also an easy sign of socialism. Just not all of society benefits. Not to mention the state and local level stuff via Medicaid and property tax subsidies for old people, too.
And then there’s the implicit monetary policy of putting asset owners ahead of income earners by debasing the currency.
Those are also wealth transfers. I don't have that statistic to easily pull up, but the federal government has a nice website to easily show an example, one that happens to dwarf all the others in dollar amount.
> The majority of federal government spending is a wealth transfer to old and poor people
Sorry, but that's a ridiculous take.
Thats just like saying that public schools are a wealth transfer from the working class to students, or that health insurance is a wealth transfer to old and sick people.
It's neither useful nor precise. Things are never an actual "wealth transfer" when both sides consider it worthwhile-- that's just an ordinary trade.
>Thats just like saying that public schools are a wealth transfer from the working class to students
>or that health insurance is a wealth transfer to old and sick people
Both of these are also true statements.
>Things are never an actual "wealth transfer" when both sides consider it worthwhile-- that's just an ordinary trade.
It's not an ordinary trade, it's a forced payment via the government's monopoly on violence, which is why it falls into a wealth transfer. I would consider it (mostly) worthwhile when it's students because they turn into future workers.
However, I would prefer to opt out of social security and old age healthcare tax (Medicare) because I will be getting less into the system than I pay into the system. That is an inevitable future due to demographics.
Note that I am not saying wealth transfers are categorically bad, just wanted to point out the hilarity of a country that can spend $1T+ per year on wealth transfers and still be afraid of "socialism". And it's far more than $1T, because the health insurance mandate to not price health insurance based on health risks is another massive wealth transfer probably worth at least another trillion.
To be fair, if any of those were proposed today, Republicans would absolutely lose their minds and it would never pass. Basically everything somewhat "good" about the US comes from vaguely-socialist policy making in the 20th century. Nobody will say it out loud, but we all know it's true. Living in America if the New Deal never happened would be absolutely miserable.
Fails to mention the existential consequences of continuing with the 'oil' and 'gas' choices: wind and gas (and nukes) aren't just nice-to-have menu entries in an energy system...
I periodically re-tighten such connections in my much-lower-powered off-grid system. 10A is the most I expect to see in any part of mine. I have had overheats from poor connections.
At this stage with an unusual flow of money of that order into your account Stripe is likely obliged to consider Anti Money Laundering and similar investigations for a start, and delay to handing on the cash is likely its main risk reduction tool at this moment.
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