Paris' subway and local train lines each have a Twitter account, and they are the only reliable source of information regarding outages. Phone apps (at least three official ones with different data sources!) and websites can be outdated. Displays in station too (though less often), have outages of their own, and (rarely) even incorrect updates.
It almost seems like we need laws that information about public services have to be available on a public website (as opposed to a third-party website that requires registration).
I personally do not know anyone in real life with a twitter account (although I have one, I have not used it in over 15 years), I wonder how many people just go without this information and are angry that it's (seemingly) not available.
There's no way France have no clause in its law everywhere that can be creatively interpreted to be used for that purpose. But that won't get enforced unless there will be a better option than Twitter that average Paris Metro employees understand; they would not be dumb, but they would not care. Average people today can barely grasp the concept of a password.
> some kind of admin panel where employees can easily CRUD some updates
In my experience this is usually the crux. That software always rots, and needs whatever (minimal) on-ramping for employees, as well as access management.
If I could wave a wand at those solutions I'd stop fighting the user and let them post to Twitter or wherever, and just have a public facing page pull those posts as updates for consumers outside of whatever walled garden they originate from.
Access management is already a problem - just maybe they haven’t run into it. What happens when the employee who has the twitter password leaves? (This is France so the only way is probably retirement).
A bespoke system with an interface similar to twitter sounds like it’d be a suitable solution. And I bet it can be vibe coded in 5 minutes.
I'm in the UK and tired of basic public services like the railway company posting service updates to X first. I keep a bookmark to the local train company (Northern in my case) on XCancel but while it was down, I was a bit under-informed. The stuff is on their own website, but it seems to appear there after it appears on X, the layout is crap, and there's no way to contact the company other than via X.
A lot of private companies do the same thing - no way to effectively contact them privately, but as soon as you whinge publicly on X they're "on it". Octopus Energy is one of the worst for that.
More or less the same over here in Germany, except with WhatsApp, which is only slightly better than X, but at least you are likely to already have it installed because of all your contacts that refuse to use a more secure messaging app...
I don't think it's even about being in anyones pocket. They want the publicity. And unless they are all forced to stop using it, everyone has to use it.
> And unless they are all forced to stop using it...
I was talking about the political will to mandate "forcing them to stop using it".
The UK doesn't actually have the economic and political will to put together a national Mastodon or Bluesky instance and mandate that all public agencies use it for their announcements. I'm sure there are three fact-finding committees about it at the moment though.
The problem is that if they did put together those instances the general public wouldn't use them. Most of the public don't want to see a politicians tweets. They share them on Twitter because people will have it put in front of them regardless of desire.
The issue being discussed is important notices from Government agencies that affect people's lives immediately, that shouldn't be behind a login wall. Think train service cancellations and such.
Partially true. We can make better front ends just for this information. Imagine traindelays.com or whatever. If it's better than Twitter then people will go there, and then we can get a direct feed from the train company, and then they can abandon Twitter.
I don't disagree and I'm not a mastodon user but, as far as I know, if you local gov hosted an instance and your state gov did too, you could, essentially, join both and see them together?
RSS aggregation seems like the solution to me but I think we've got to admit defeat on that one because it's been around forever and people don't use it.
Pretty much every podcast in the world and all of their listeners are using RSS. WordPress powers something like 30% of the Web, and most of the operators behind those sites are publishing RSS whether they know it or not.
I thought I was more clear than I was being about rss in the context of the conversation about text based news.
How many people consuming text via rss the same way people consume audio via podcasts?
We're talking about text here. We all know how this sentence ends, "You should start a ..." and it isn't rss feed. Everyone used to have a blog and nobody really cared. Now everyone has a podcast and (more) people do. People don't know what an rss feed is.
> We all know how this sentence ends, "You should start a ..." and it isn't rss feed.
I don't know what this means. I'm guessing the correct answer is supposed to be "podcast"? Even so, weird false dichotomy.
That looking at tweets and listening to podcasts is more popular than reading long-form blog posts via RSS has a lot more to do with people's revealed preference for looking at tweets and listening to podcasts versus reading long-form blogs than it has to do with RSS.
(The actual context was delivery of notices by public services through non-Twitter feeds, anyway. Not blogging.)
> People don't know what an rss feed is.
I don't know why you think this is relevant here. It seems that when you're referring to using "RSS", what you mean is for people to care about RSS—in the way that Gemini, Secure Scuttlebutt, etc. have always been about caring about (and almost exclusively using them to talk about) Gemini, Secure Scuttlebutt, etc. than they ever were actually expected to be used organically and non-self-referentially.
The fact is that people (already/still) use RSS today. It hasn't been defeated. And Twitter could turn into an RSS-based feed reader tomorrow that works basically the same as it works today, and then suddenly everyone would be using RSS but no one would drop out because of it. Because people don't know (read: care) what an RSS feed is.
You can follow them both from your own mastodon account on a third server.
It's a technically bad solution though, because mastodon is push. The government server has to maintain a list of everyone who's subscribed and make an HTTP request to all of those random domains, and have some timeout and removal policy because sites die all the time. Pull-based, like RSS, is way cleaner.
We need to stop focusing on the specific protocol when it's not relevant and focus more on the patterns. Wanting RSS, specifically, made sense back when everyone had an RSS reader, the same way it makes sense to have an HTML website today because everyone has a web browser. But since very few people have RSS readers now, there's infinite flexibility in the format you use to provide your feed. The most useful is probably a phone app that vibrates your phone with a notification when your train is delayed. RSS can be provided as an option.
A more practical consideration for most people, though, is that the app is full of shit. I mean really full of shit. You open the app and it just spews a torrent of shit at your eyeballs until you close it, mixed with the occasional nugget of gold.
Governments should also be worried about sovereignty.
It's the one I use the most, but in my experience it's lagging behind the Twitter accounts. It's also noisy because it puts last-minute outages at the same level as minor month-long schedule change (which can't be dismissed), so some lines (eg. line R) are almost always displayed as having issues.
But who is publishing the outage information to X/Twitter if not the utility itself? I'd be surprised if they do that more timely and reliably on a third-party platform than their own app. That's not the case for any European or US transit authorities I know.
Can any other user of public transport in Paris comment?
1. the service may not be - every small provider has downtime, perhaps proportionally to their size.
2. the tools to update Twitter are well understood, and you can get software that does scheduling of posts across multiple platforms, previews of what posts will look like, etc etc, and said preview works well on the many platforms that people are already using. People doing the updating may prefer to use those tools over what the internal tool gives them.
It's been a while since I've used Twitter, but I thought the tweet ordering was never chronological. Has this changed? You just have to trust that the algorithm will always surface relevant information to the top of the feed?
Twitter was in a great space for those kind of things. They had a big user base, a simple format and a working API, which was free for those kinds of things. Toolbuilders integrated it. No platform took over as clear successor.
Of course such information should be on the operator's website as primary source ...
They changed terms against their captive users and forced policy changes to end open publishing and firehose APIs—which the organization had once championed and enshrined.
Usability for announcers, I meant. Seems it's easier for them to just post on twitter instead of having to deal with whatever interface their internal systems provide
The funny thing is that one reason that cities, utilities etc. keep posting on Twitter is that it's integrated into their internal systems (or at least to something like Hootsuite that handles multiple social platforms). I'd be very surprised if they're sharing a Twitter password.
It’s still the go-to platform for public figures to broadcast unfortunately, so if you want to verify the original comments you need an alternate frontend or an X account.
Looking at these examples, I can't really see how this information was exclusive to X really:
the currency intervention took place on July 31, during active market hours. It was immediately detected by global trading desks and reported by major news wires like Reuters and Bloomberg as it happened.
When CENTCOM issued the statement regarding the strikes on IRGC targets, the text went live on the official U.S. Central Command Media Portal at the exact same second the automated post hit their X account.
Before anything was posted online, Lightcap sent an official farewell note to the OpenAI team. Once an email is sent to hundreds of tech employees, it was immediately leaked to tech journalists.
It seems, for all three examples, the platform was used merely as a broadcasting service for information that was either already occurring in the public eye or was simultaneously distributed through formal channels.
Easy to see why Twitter wins, even when information isn't exclusive, which it often is (I would've suggested video involved in news events, which is often impossible to find elsewhere but easily gathered on Twitter).
Last time my city had a water cutoff due to a broken main, the city hall posted on Twitter (and I think Facebook?) where and when to queue for drinking water sooner and much more often than on any other channels, their own website included.
The NYC subway system now writes, on X, "Customer care has moved to the MTA app, chat with us there 24/7. Get service status, arrival times and more all in one place. Visit MTA.info/apps". The web page with similar data is "MTA.info".
There are MTA data feeds, in General Transit Feed Specification format, for program use. Those are for systems that update maps.
The MTA dumped Twitter/X in 2023 because Twitter/X wanted to charge them for using their API, and the MTA refused. [1] The MTA also said that Twitter/X had too much downtime.
When the MTA first got into social media, the person who took the job demanded a desk in the rail control center, so she could see all the displays and immediately hear about problems. If someone mentioned a problem on Twitter, she'd reply immediately. That was the right idea. Few organizations have the guts to put the control room on social media.
They don't use Twitter, but my university exclusively uses Facebook for news and relevant announcements like scholarships, days off due to weather, etc. they won't even use their official webpage but for posting the official calendar...
Any big information fan out is pretty useful for JP twitter. Like yes, we’ll get notifications for flooding / earthquake and etc., but if you want up to date, on the ground videos and etc. it’s pretty useful. Not even talking about the train line scenarios as other commentators mentioned.
There’s a system that is not replicable unless you have majority of the population on the same social media.
I don't know about crucial, but a recent amber alert went out last week. It contained a bit.ly link to the CHP's Twitter page and I couldn't see the information. I clicked on it because the alert was from my town, but light on the details.
Surely a public post on a CHP website would have gotten the job done better.
The local emergency services uses it as a duplicate method because it's mostly more reliable than any service they can afford to offer... and historically a lot of people were using the site, so sharing helps get things noticed.
100% agreed, auth-walling the broadcasting service which is de-facto used as a public infrastructure by so many parties around the world is just straight an a-hole move, even though it's a private company and they can do whatever they want about it. Who knows maybe at some point in the future they will decide twitter will only be available with a paid subscription.
I don't know if it is still the case, but when I was writing some Wikipedia articles I discovered the British monarchy seemed to use Twitter exclusively for some purposes.
People will keep coming with an excuse like there is some crucial information posted exclusively on twitter and their life depends on it, like venue/corporate annoucements and whatever else SMM people are posting there
I don't believe updates on X is an exclusive channel for vital alerts in Spain.
This just doesn't make any sense, maybe what they are posting on X is just some typical SMM slop.
To send nation-wide or localised alerts for forest fires, floods or natural disasters, Spain seems to be using an entirely different system called ES-Alert via cellular broadcast technology which makes a lot of sense.
>Customers also raised concerns about data privacy - Marraffa says that the AI is not open-source and does not generate or manipulate data.
Marraffa should hire some better PR people, closed-source AI which doesn't generate or manipulate data is just a hilarious thing to say adressing data-privacy concerns;)
>You cannot do that in the hopes of viewers donating $5 here and there.
But you can do that in hopes of youtube sharing a percentage of fluctuating ad revenue? Certain things can get you de-monetized, you can get strike-bombed, falsely accused of copyright infringement via automated systems, etc, and unless you are a very big channel owner, you will receive a minimal droplet of support likely involving no humans in the loop.
There are sustainable creators getting much more revenue by collecting direct subscription money from their patrons while providing exclusive or first-hand content to them which is then re-uploaded to youtube for reaching a wider audience. They can run their own integrated ad-campaings without google deciding what they are advertising or which content they can or cannot produce.
My Macbook needs a restart periodically. Somehow my quite limited disk space (500GB) is getting lower and lower and lower to the point where spotlight will stop working. After restart, I magically get 50GB of disk space back, I'm not sure what is wrong with it and I never took the time to investigate, but I guess it's caches and temp files of all kinds. I also HATE the invention of "open all apps and windows back so everything is the same as before restart", no matter if I choose no in the special dialog, it freaking opens the apps and windows which were open prior to restart, which is FRUSTRATING, I have to kill them all as soon as they pop up, pressing CMD+Q repeatedly for a solid minute after EVERY restart – I like my system clean and pristine after I shut it down and up again, but somehow they made it problematic.
I remember switching to Mac OS from Windows. That was back in the days where you had to restart Windows, and Windows apps could steal focus. Mac OS X: rarely restarted, soon moving for a good decade to never; and apps could not steal focus, the Dock icon bounced.
Where are we today? I reboot macOS regularly, deal with the same frustrating issues on login, and when I type sometimes a dialog or app steals my keystrokes. That includes permissions dialogs, 'Foo wants to access your Documents folder'. I do not know every app I have granted permissions to, because I do know that I was typing in a text field and the dialog appeared as I was doing it.
I feel there's a loss there of valuing:
* Uptime, or rather, lack of interruption and losing state, as a value for users
* Control: the user is using an app, respect that and don't allow other apps to disrespect and take control away from it, again as value or attitude towards users.
The worst part about the apps restarting is not that they do it, though today it feels a hack to mostly-not-quite restore state that shouldn't have been lost in the first place. It's how long it takes. I have an Apple Silicon Mac. It can take over a minute for apps to restore, Spaces to switch as they re-maximise, etc. And forget trying to interact during that time: if you want to quit an app (say) it's risky because any other app can steal focus and you find yourself in another app while trying to deal with the first.
And Spaces restoration? I have a permanent black Space. It belongs to Parallels, which is actually on another space. And I have one Space with multiple windows: they belong to Fork, and each one should be in its own Space, but they overlap like a mini windowing system.
The bugs. I realise I sound like I'm complaining, but... I am. I paid money for this and I know how good it used to be. I've been seriously looking at Linux and maybe KDE Plasma recently. There's little barrier to switching, not when you actively annoy your users and push them. I did it once (to Mac), and I've been thinking, well, I can do it again.
The quality of the macos for sure degraded over time. My first MacOS was OSX Lion and after Windows 7 it was feeling like a sport car. Now I'm even scared of attempting this Tahoe upgrade, and I have to use some beta-toggle hacks to evade their intrusive notification pop-up begging me to update.
One of the best things I did on my Mac was disable Spotlight and use a search tool that doesn't rely on its index.
Spotlight used to be amazing, but my impression is that it has become really buggy in recent years, filling my disk with garbage and often using a lot of CPU on its indexing threads.
> My Macbook needs a restart periodically. Somehow my quite limited disk space (500GB) is getting lower and lower and lower to the point where spotlight will stop working. After restart, I magically get 50GB of disk space back, I'm not sure what is wrong with it
This reminds me of microsoft recall story, but under the apple sauce;)
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