Yeah this was not a keeper for me. "Causality is complicated..." yeah and if a butterfly flaps it's wings... blah... blah... blah...
This offers no insight as to how to improve process when failure occurs. Sure dogmatic application of root cause analysis is foolish, but the same obvious conclusion could be reached about dogmatically applying any type of management principle or analytic process. Failure to think outside of the box is a failure too.
What is annoying is that the author suggests that people should be skeptical of root cause analysis and 5 whys, without offering anything concrete as an alternative approach.
Every management technique is simply a practice towards further learning, but failing to practice anything simply because you can find flaws in everything accomplishes exactly nothing.
This offers no insight as to how to improve process when failure occurs. Sure dogmatic application of root cause analysis is foolish, but the same obvious conclusion could be reached about dogmatically applying any type of management principle or analytic process. Failure to think outside of the box is a failure too.
What is annoying is that the author suggests that people should be skeptical of root cause analysis and 5 whys, without offering anything concrete as an alternative approach.
Every management technique is simply a practice towards further learning, but failing to practice anything simply because you can find flaws in everything accomplishes exactly nothing.