I'm sure Amazon would've accepted a return if asked. I acknowledge that there ma... | Hacker News

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jwallaceparker on April 16, 2012 | parent | context | favorite | on: Amazon's knock-off problem (35 Shades of Grey, any...

I'm sure Amazon would've accepted a return if asked.

I acknowledge that there may be some confusion around knock-off products, but the Amazon customer service has always been top rate in my experience.

prawn on April 16, 2012 [–]

IMO, customer service starts well before the product has been purchased.

Amazon might make some double sales (the fake, then the original once a mistake has been realised), but in the long run I think this damages their reputation somewhat.

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