But not the host's name. A direct link to the host from a high traffic site for everyone to see? Not cool.
I linked to the host's page because it shows at least some proof that this story is true. There is an auto-generated comment at the bottom showing that my reservation was canceled after confirmation.
I did not include Airbnb employee names because I don't believe they were doing anything outside of the norm for their company, and do not deserve to be individually called out.
I've had hotel bookings cancelled. Airbnb gave the guy a 150 dollar credit! That's pretty good.
No, they gave me an up to $150 credit that I couldn't actually use because I couldn't find an available property. This credit did not apply towards future trips, only this particular trip.
If it's not representative at all (and it isn't, I use Airbnb a lot), what's the point in sharing? Revenge?
A representative sample is made up of many individual experiences. When you shop on Amazon, do you only look at 5 star reviews, or do you use 1-2 star reviews to help assess what a bad experience looks like?
Mine is just one experience, but it is different from the norm and highlights what I perceive to be several severe flaws with Airbnb's current value proposition. I also had a very timely experience with a competitor, so it provides a sample point to compare how the two companies treat their customers under unfortunate circumstances.
> Names of Airbnb reps have been changed.
But not the host's name. A direct link to the host from a high traffic site for everyone to see? Not cool.
I've had hotel bookings cancelled. Airbnb gave the guy a 150 dollar credit! That's pretty good.
> I know this isn't representative of all Airbnb experiences, but I felt my story was worth sharing.
If it's not representative at all (and it isn't, I use Airbnb a lot), what's the point in sharing? Revenge?