Well, last week Amazon customer support flow routed me to an LLM chat bot which hallucinated a 1-800 number to call which was most definitely not Amazon on the other end. That's the real usefulness of LLMs: blackhole any dissent now that your monopoly is fully operational.
It was always free to ignore customers. A thin layer of AI slop doesn't change the behavior. Competition should close the loop here, but free markets don't exist and power has marketshare has been consolidated.
