Bots and automation aren't inherently bad, but often times the motivation is pure cost savings for the company and users pay the price.
A more rational design could have a periodic human auditing process, appeal/reversal process, and a public audit/action log for clarity. However, that's going to eat into the savings of automating the whole thing so why bother
Bots and automation aren't inherently bad, but often times the motivation is pure cost savings for the company and users pay the price.
A more rational design could have a periodic human auditing process, appeal/reversal process, and a public audit/action log for clarity. However, that's going to eat into the savings of automating the whole thing so why bother