I agree with you, but every non-engineer I know using these tools 100% will drag and drop a PDF into a chatbot. Anthropic and OpenAI as companies who are selling their products to all sorts of businesses should have a much better means of handling this nightmare of a format because it is so pervasive and so obviously what so many of their customers are going to drop into the product.
Why would they spend a ton of effort ensuring that their customers spend less money on them?
Token economics also are weird. If you design a fancy new frontend that for example uses a cheap model to parse a PDF into text that is fed into an expensive model, you will probably spend more money because you are on API payscale rather than the "max plan" payscale.
I’m saying there is basically no way to both make vlms able to understand the long tail of PDFs where the layout conveys information (like charts and tables) and to make it as token efficient as text formats. Current approaches have mostly chosen to work more often than not at the cost of token efficiency.